Frequently Asked Questions (FAQ)
Envelopes do not belong to one person, they are available for selection by hundreds or even thousands of buyers. You do not purchase an envelope number, you select one.
ONLY the one draw winner picks an envelope and ONLY the one winner can win the jackpot. He/she has their envelope opened, if it is the Ace of Spades, they win the jackpot, if it is not, that envelope number is retired from play and there is one less envelope in next week’s draw.
To make it clearer perhaps, in our March 19th, 2023 draw, just counting our online purchases only, 891 people selected enveloped 3…there were 16 envelopes left, 7,915 total electronic ticket purchases.
It is irrelevant how many people select the same envelope number, again, it only matters to the one person whose ticket is drawn, ONLY that one person can win the jackpot. Those are the rules as specified by the Alcohol and Gaming Commission of Ontario.
If you received the on-screen notification thanking you for your purchase, your tickets are in the draw automatically.
There are three reasons purchasers are not receiving their email receipts which are automated;
- The notification is in their spam folder 75% of the time,
- They entered their email incorrectly, therefore, are not notified; and,
- The email was sent to their server but the purchaser’s server rejected the email receipt due to their security settings or provider’s settings. This is not a problem with our website, it is in your personal settings.
You do not require a receipt to win, everything is captured on our servers.
However, if you want to check, please send us an email at russellkinhelpdesk@gmail.com and we can verify your purchases; if you do so please indicate that you have already checked your spam folder (with thousands of tickets being purchased every week it can be time consuming on our volunteers), your name on the tickets and when you purchased them. We will send an email back verifying your data and also confirming your envelope choices.
If you absolutely require a receipt, for example as a gift etc., please send us an email exactly as above, indicating you have already checked your spam folder, your name on the tickets and when you purchased them and that you require a receipt. It will be forwarded to you again from our Club or personal email account.
Oops messages usually appear when your purchase has not been completed properly through the purchaser’s keystroke entry error or other factors. If you do not see the “Thank You For Your Purchase” screen, or receive the email receipt, it did not go through properly (i.e.: entered the wrong CVC code). If unsure, please email the Helpdesk at russellkinhelpdesk@gmail.com with your phone number included to check, we’d be glad to assist. Additionally, depending upon your bank/credit card company, if you attempted a failed purchase, your bank/credit company may hold the funds for your protection up to 3 – 4 days, the funds will then be released back to your card.
The Kin Club monitors its emails very regularly. Contact us for Catch the Ace HelpDesk requirements at russellkinhelpdesk@gmail.com with your phone number included.
Contact us for regular communications at kinclubofrussell@gmail.com
The Alcohol and Gaming Commission of Ontario’s lottery rules clearly state that tickets can only be purchased within the Province of Ontario. If you are visiting Ontario, you are eligible to play as long as the ticket(s) are purchased at the time you are physically within the province.
However, if you are in Ontario and using a computer/device/service provider from outside the Province of Ontario, our geo location software may indicate you are not in the Province.
As well, we are finding that some of the computers/devices in the greater Ottawa area (ie: Ottawa, Embrun, Metcalfe), are routed through a Quebec based IP address, or their ‘new’ ISP is not providing a valid IP address, thereby indicating you are not within the province. You may check where your device is routed through https://whatismyipaddress.com/
If this is the case, we offer you the following options to purchase tickets;
- Reboot your device as it probably contains history/cache with out of province connections.
- Allow/show your device’s location.
- Follow the instructions on our Location Troubleshooting folder Location Troubleshooting – Kin Club of Russell
- Finally, if none of these solutions work, please email us at russellkinhelpdesk@gmail.com with the caption/subject line PURCHASE…someone will contact you shortly to assist with your online purchase.
Only the remaining available envelope numbers appear when ordering tickets online. You must select an envelope number for each ticket purchased. You may select different envelope numbers, or the same envelope number for multiple purchases. It is only the one ticket drawn from the raffle bin that counts.
You can make your purchase of multiple tickets with multiple envelope choices in one transaction.
For further assistance, please see the 2-minute Kin Club of Russell Catch the Ace Lottery Tutorial at https://youtu.be/KRWEEmejoxk
Online purchasers may select one of our seven (7) charities; Breast Cancer Action (Ottawa), Canadian Guide Dogs For the Blind, Good Neighbours Food Bank, Kin Club of Russell Storage Support for Charities, Valoris Foundation, Winchester District Memorial Hospital Foundation & Dundas Manor, or Youth Sporting Equipment (Russell Township) when making their online purchases. The default choice is to have your purchase proceeds (not your winnings) be divided amongst all seven (7) charities.
The Kin Club of Russell will endeavour to direct your specific portion of your ticket sales (after expenses) to your selected charity. It will not impact your lottery winnings if you win. For more information how to select a specific charity, please see the 2-minute Kin Club of Russell Catch the Ace Lottery Tutorial below.
The Kin Club of Russell acknowledges, that as per AGCO regulations and that as the licencee, it has the final decision on how funds will be distributed amongst the charities.
Catch the Ace is a progressive lottery.
We start by shuffling the 52 cards of a playing deck, placing them back side up so we cannot see the cards, then sliding each one into its own envelope, again, without viewing them. The envelopes are then sealed, re-shuffled, then we number the sealed envelopes from 1 – 52. We do not know what cards are in which envelopes.
Tickets are sold both online and in paper ticket formats. The buyer enters their name, phone number and envelope choice. Online ticket stubs and paper ticket stubs are the exact same size, colour, stock and weight. All tickets purchased between 4 PM Sunday and approximately noon the next Sunday (online tickets sales cease at 11:59 PM Saturday) are placed into the raffle bin.
Each week, we conduct a draw of all tickets purchased that week (tickets are good for only the one week of the draw) at 3:15 PM at 1 Birch Court, Russell. Only one ticket is drawn from the raffle bin.
That one winner, wins 20% of the total sales for that week or basically $2.00 for every ticket sold. 30% of the sales every week are put towards the progressive jackpot.
ONLY the one draw winner picks an envelope and ONLY the one winner can win the jackpot. He/she has their chosen envelope opened, if it is the Ace of Spades, they win the jackpot, if it is not, that envelope number is retired from play and there is one less envelope in next week’s draw.
It is irrelevant how many people select the same envelope number, again, it only matters to the one person whose ticket is drawn, ONLY that one person can win the jackpot. The lottery continues each week until the Ace of Spades is selected by the raffle draw winner.
The odds of winning with a paper ticket versus an online ticket are the same…see the attached YouTube video for clarification.
The Kin Club of Russell’s Catch the Ace licence number is RAF1341100, as provided by the Alcohol and Gaming Commission of Ontario.
Volunteers must be 18 years of age or older, please visit our website at www.kinclubofrussell.ca for more information, or contact us for our brochure at kinclubofrussell@gmail.com